Delete Your Speakwise Account

ENTITY INFORMATION

App: Speakwise

Developer: TN Labs LLC, doing business as Speakwise

Contact: otter.waddle6n(@)icloud.com

BEFORE YOU DELETE: CANCEL YOUR SUBSCRIPTION

Deleting your account does not cancel your subscription. If you don't cancel it, it keeps renewing and you keep being charged. Cancel it in the store where you bought it:

• Bought on iPhone or iPad: open Settings → your name → Subscriptions, choose Speakwise, and tap Cancel Subscription.
• Bought on Android: open the Google Play Store app, tap your profile picture, then Payments & subscriptions → Subscriptions, choose Speakwise, and tap Cancel subscription. In the Android app you can also tap Manage Subscription in Settings.

DELETE YOUR ACCOUNT IN THE APP

The steps are the same in the iOS and Android apps:

1. Open Speakwise and sign in to the account you want to delete.
2. Tap the gear icon at the top right of the main screen.
3. Tap Settings.
4. Scroll down to the Account section at the bottom and tap Delete Account.
5. Tap Continue.
6. Type DELETE and tap Delete Account.

Speakwise then deletes your account and the data listed below, and signs you out. If something goes wrong, try again, or ask us by email as described in the next section.

DELETE YOUR ACCOUNT WITHOUT THE APP

If you can't use the app, for example because you uninstalled it or can't sign in, email us at otter.waddle6n(@)icloud.com with the subject line “Delete my account”.

• Send it from the email address you use to sign in to Speakwise, or include that address in your message.
• If you use Sign in with Apple and chose to hide your email, include the private address Apple made for you. You can find it in your Apple account settings, under Sign in with Apple.

We may ask you to confirm that the account is yours. We then delete your account and the data listed below, and reply to let you know.

WHAT WE DELETE

When your account is deleted, we delete:

• Your account and sign-in, including your name and email address
• All your recordings and their audio files
• Your transcripts, summaries, action items, translations, and the notes you added to recordings
• Your folders and tags
• The share links you created, which stop working
• Your connections to AI assistants, such as ChatGPT or Claude, which lose access to your recordings
• Your recap email settings, your Notion sync status, and the information we use to send notifications to your phone
• Our copy of your subscription status

WHAT WE KEEP, AND FOR HOW LONG

• Purchase records: Apple or Google keeps the record of what you bought under its own privacy policy. RevenueCat, which manages subscriptions for us, keeps your purchase history linked to your account ID. We keep these records for as long as tax and accounting rules require.
• Usage analytics: records of which screens and features you used, linked to your account ID, are kept for up to 24 months and then aggregated and anonymized.
• Ad measurement data: install and in-app event data already sent to AppsFlyer, and from the iOS app to Meta, stays with them under their own privacy policies.
• Email records: if you unsubscribed from our emails, or an email to you bounced or was marked as spam, we keep your email address and that event so we don't email you again. If our founder emailed you personally, we keep a record of that email. We keep these for as long as we send email.
• Service records: a few technical records keep your account ID but none of your recordings or transcripts, such as the size and date of audio files you imported. We keep them to enforce usage limits and track our costs.
• Transcription processing records: for recordings one of our transcription services worked on, a copy of the transcript text can stay in an internal processing record. It doesn't contain your name or email address, and after deletion it is no longer linked to your account or to any recording.
• Copies outside Speakwise: anything you sent out of Speakwise, such as Notion pages, exported files, recap emails, or answers an AI assistant gave you, is not deleted by us. Remove it where it is stored.
• On your phone: Speakwise signs you out and clears its settings on that phone. Uninstall the app to remove anything else it stores there.

For more about how we handle your data, read our Privacy Policy.

CONTACT US

For questions about deleting your account:

• Email: otter.waddle6n(@)icloud.com
• Postal address: Available upon request for legal purposes